Every effort will be made to ensure you get your packages on time. All orders are processed as quickly as possible because we know how important it is for our customers that we uphold a high level of service.
Using all of our experience and resources, we try and bring to you the best shipping rates available in the market. Every shipment is a priority at FloorsDubai.com and we go to see that you get your package on time, every time, in the shortest time possible.
All days referenced are working days (Sunday – Thursday). Any orders placed on Friday or Saturday will be processed on Sunday.
Delivery for orders over AED 1500/- (Free)
Delivery charges for order below 1500/- (AED 200/- to AED 350/- across the UAE, will be calculated on checkout)
For heavier weights or large packages, additional charges may apply for deliveries outside the city limits of: Abu Dhabi, Al Ain, Ajman, Dubai, Fujairah, Ras Al Khaimah and Sharjah.
Should any additional charges apply to your order, a member of our team will get in touch with and let you know before your order is dispatched. For more information please contact us on [email protected]
Please contact us for shipping rates to other countries on [email protected]
Any orders that you are not satisfied with or have a possible defect can be returned to us within 7 calendar days from the date of receipt, of the order.
Please see our Return Policy for more details.
Cash on Delivery (COD)
COD is only available in the UAE and may not be available for certain large items.
We at FloorsDubai.com are committed to making our delivery process as quick as possible, getting the package across in the shortest time frame is important to us because it is important to you, our esteemed clients.
We use the best couriers available in the market as well as our own personal delivery modes to ensure we do not miss anything.
All our experience, resources and bulk handling is wagered to exact the best rates for shipment and ensure we receive the best service in deliver ability. Our priority is that you receive your packages on time, every time.
All delivery quotes refer to the price and weight of your whole order rather than the individual items you have purchased.
All shipping and delivery fees include insurance.
We are more than happy to answer any questions or listen to any suggestions you may have regarding our delivery policy, so please drop us an email at [email protected], call us or even connect with us on chat.
Customer service hours:
Sunday – Thursday 9 AM to 7 PM (UAE time)
Friday & Saturday we will ensure to respond within 24 hours