FAQs

Can I install flooring on top of my existing tiles?

Yes! Almost all of our floors can go on top of existing flooring with ease. We have all kinds of solutions to achieve this. From sound reducing underlays to levelling compounds we provide everything necessary to ensure you get the floor of your choice installed the way you want.

Do you trim doors while installing floors?

Although aluminium and plastic doors need to go back to the factory for trimming, any wooden doors can be trimmed right on site for the perfect finish.

Do all your products come with warranties?

Yes, all our flooring comes with different warranties ranging from 3 years up to 25 years depending on quality and choice.

Do you offer warranty on your installation service?

Yes – all our installation come with a one year workmanship warranty. If you face any problems with your floor that are work related, we will rectify it for free for the first year. Extended warranties can also be issued on request.

Can we install SPC/LVT flooring on staircases?

Your staircase can be beautifully refurbished using our SPC/LVT ranges. We have the right profiles to give you the best finish possible when installing on staircases.

Can we use SPC / LVT flooring outdoors?

SPC/LVT flooring is for indoor use only.

What if my flooring is not level?

We have a range of solutions to deal with such problems and each we treat each instance accordingly so that you don’t have to worry.

Do you do site surveys?

Yes, our service will ensure you get the right quantity for your space and that the installation will go smoothly. Any potential problems are identified at the time of the survey and possible solutions or precautions will be advised. Best of all, it’s completely free!

What if I have purchased more that I need? Do you do refunds?

Any unused boxes or profiles are eligible for refunds. Feel free to reach out to us anytime.